Travel Agency Chatbot: Answer Traveler Questions From Your Website
Visitors to a travel agency website ask before they ever call: which destinations do you cover, how does a consultation work, how far ahead should I plan, what do I need to know about changes and cancellations. Many ask in the evening, from another time zone, when the team is out. A travel agency chatbot built on your own website can answer these questions at any hour, show where each answer came from and leave a message for your team when it cannot help. It does not take bookings or payments, and it should not pretend to. This guide shows how to set one up in five steps.
Step 1: List the questions customers ask most
Open your inbox, enquiry form messages and notes from consultations for the last few months and write down the questions you answer most. Typical ones are the services you offer, the regions you specialise in, how a first conversation works, how far ahead to enquire, your contact hours and how changes are handled. Write each in the traveler's words. Sort them into questions with a stable answer, which suit a chatbot, and questions that depend on dates, availability or a person's plans, which need a human.
Step 2: Put the answers on pages the chat can read
The chat can only answer from what it can read. Make sure each answer is written in plain text on a public page of your website: services, destinations, how it works, policies, FAQ. You can add a PDF or Word document, such as a planning guide, as a file. Create your chat, enter your website address and choose the pages it should learn from. Pages behind a login cannot be read. Each answer comes with a numbered source next to the sentence, so a visitor can open the page behind it, and the chat never states a price, date or policy that your pages do not state. Test it with a question your pages do not cover: it should say it does not know.
Step 3: Write exact answers for the things that must not vary
Some answers must never vary: your contact hours, how to start an enquiry, the wording of your change and cancellation policy. For these, write a saved answer on the Knowledge page. Add the question the way a traveler would ask it, add up to five other ways of asking it, write the answer and choose "Reply with this answer exactly". A saved answer is live as soon as you save it. Visitors often write in another language: the chat replies in the language they write in, even when your pages are in one language, and its sources stay your original pages.
Step 4: Decide what happens when nobody is available
Decide what the chat does when it cannot help. Without handoff, it can show a contact form, which needs an email, so you can reply when you are back. Human handoff is off until you turn it on for an agent. With it on, a visitor can ask for a person, but only within the opening hours you set and while someone on your team is online. Outside those hours, or with nobody online, the visitor leaves their details in the contact form.
Step 5: Add it to your site and review what people ask
After you go live, OneType shows your script line, which goes just before the closing body tag; the same line works anywhere you can add custom code. Open your published site in a new tab and look for the chat button in the corner. OneType shows when your site first loads the chat, with your site's address. The chat loads only on the domains you allow. After a week, open the questions the chat could not answer: they are grouped by meaning, with a count, so you can see what to add. Put the missing information on a page or write a saved answer, and it is live from the next conversation.
Try it on your website
Learn how saved answers keep key facts exact, see how the chat is trained on your website, or start free.