Fewer repeat questions, better handoffs for your team.

The agent learns from your help center, website pages, files and saved answers. Every answer is short, and each sentence that uses your content carries a numbered source. If your content has no answer, it says so and offers the next step you chose.

• Numbered sources

  Customers and your team see where each sentence came from.

• Only your content

  By default the agent answers only from your content.

• Honest fallback

  A person, a contact form or an apology when it cannot answer.

• Their language

  For 11 languages the reply language is detected and enforced.

Once you turn on handoff, a customer can ask for a person during your opening hours, and the agent can hand over when it cannot answer twice in a row. The chat moves to the top of your inbox with a summary: what they want, what was tried, their intent and mood.

• Written summary

  Nobody has to read the whole chat first.

• Take over

  The AI steps back while you reply.

• One owner at a time

  Two people never answer the same customer at once.

• Covered after hours

  Outside opening hours, or when nobody is online, customers get a contact form and your team is emailed.

A Needs attention view gathers handoffs, customers still waiting for an answer and disliked answers, with a count. Slack and Discord are included, and conversations handled there stay in your OneType inbox too. Zendesk is coming soon.

• Needs attention

  Handoffs, waiting customers and disliked answers in one view.

• Notes and transfer

  Leave internal notes for your team and transfer a chat to a colleague.

• Slack threads

  A reply in the thread reaches the customer.

• Keyboard shortcuts

  J and K to move, Enter to open, E to resolve.

Upload a CSV of past tickets, and ticket replay runs real questions through the agent, showing what it would answer, hand off or miss. After launch, missed and disliked answers are grouped by meaning, so you fix each gap once.

• Ticket replay

  Past tickets show what the agent answers with sources.

• Readiness score

  Tests from your content give a score from 0 to 100.

• Saved answers

  Answer a group once, live from the next conversation.

• Fix this answer

  Correct a weak reply right from the inbox.