An AI chat that answers from your own website and files, shows its sources, matches your site with 134 templates and hands the chat to your team when it matters.
TL;DR
Answers
OneType reads your website, files and Q&A, and every answer shows where it came from. If your content doesn't cover a question, it says so instead of guessing.
Numbered citations point to the page or file.
PDF, DOCX, TXT, MD and CSV, plus your own saved answers.
Re-read weekly or daily on Premium, by hand on Free.
Turns that decline or hand over use no credits.
Templates
Pick one of 134 templates, from a corner bubble or sidebar to a hero chat or a full help page, then add your logo, name and greeting.
Bubble, sidebar, full page, hero, FAQ and help center.
Copy a prompt into Claude Code, Cursor or another AI coding tool to place and restyle the chat.
Under 3 KB to load; the chat loads when it is needed.
Human takeover
You see conversations live and take over in one click, from the inbox, Slack or Discord.
A person joins and the AI steps back.
A short summary and what the visitor wants.
Email, the in-app bell, Slack or Discord.
The visitor leaves an email, it is saved to Contacts and you get a message.
For builders
Build and manage agents from your AI tools through MCP, and connect the REST API and webhooks. Your own AI key is on Premium.
Claude, ChatGPT, Cursor and Claude Code can create and manage agents (Premium).
An OpenAPI description and signed webhooks (Premium).
Premium with your own AI key, with five providers to choose from.
Your provider key is sealed on our side.
| OneType | Zendesk | |
|---|---|---|
| Paid plans | Premium from $39 a month ($29 billed yearly) up to $899, sized by credits | Support Team $19 · Suite Team $55 · Suite Professional $115 per agent a month, paid yearly |
| How AI agents are billed | AI runs on credits (1 credit = $0.001 of AI and search use); turns that decline or hand over use none. Free: 50 credits a month | Included in every Suite and Support plan; pricing based on automated resolutions |
| How plans are counted | Free: 1. Premium: up to 10 team members, no per-seat price | Primarily per agent, per month, by plan tier |
| Free option | Free plan: 50 AI credits a month, 1 agent, no time limit | "Try for free" on the pricing page; no free plan listed |
Zendesk details from zendesk.com/pricing, checked 23 October 2026. Plans change, so zendesk.com/pricing is the source of truth.
Start free with 50 AI credits a month. Point OneType at your site and add one line of code.
