Start free

Answer product questions before they become tickets.

Your docs, help center and pricing pages already hold most answers. OneType answers prospects and customers from them with sources and hands tricky cases to your team.

Start freeBrowse 134 templates

In short

SaaS

  • Answers from your docs.Your agent answers from your website, docs, files and Google Drive, with a source for every sentence. Notion is coming soon.
  • Made for documentation sites.Open the chat as a search palette from a button, or as a sidebar next to your docs.
  • Knows who is signed in.Your app can tell OneType who a signed-in user is with a signed token, so their conversations follow them.
  • Account questions: coming soon.API actions (coming soon) will require a signed-in user and send your server the verified contact, so a lookup is about the right account.

Docs answers

Answers from your docs, kept current.

Point OneType at your website and docs, and add Google Drive, PDFs or Markdown for content that is not public. Notion is coming soon. Every answer cites the pages it used. Sources are read again weekly on the smallest Premium size, daily on larger sizes and hourly on Enterprise. On Free you sync by hand.

  • JavaScript sites too

    Reads docs built with JavaScript frameworks.

  • Private content

    Add PDF or Markdown files, or Google Drive. Notion is coming soon.

  • Cited pages

    Users open the article, and your team sees which page to fix.

  • Sync after a release

    Sync a source by hand right after you ship.

OneType

Do you ship to Canada?

Yes, in 5 to 8 working days. The full rates are on the shipping page.

Shipping & delivery

Can I pay in instalments?

I couldn't find that on this site. Want me to pass it to the team?

Docs layouts

A chat that suits your documentation.

A corner bubble works on marketing pages, but readers in your docs often prefer something else. The same agent can open as a search palette from a button, a docs sidebar next to your content, or a full help page.

  • Search palette

    Opens as a centered dialog from a button.

  • Docs sidebar

    Opens next to your content.

  • Help page

    A full page chat for your support section.

  • Docs MCP server

    AI editors like Cursor answer from your docs.

Team handoff

Hand off to your team where they work.

With handoff turned on, when a user asks for a person or the agent cannot answer twice in a row, the chat goes to your team with a short summary. Your team takes over in the inbox, in Slack or in Discord, and the user stays in the same chat. Zendesk is coming soon.

  • Written summary

    What the user wants, what was tried, their intent and mood.

  • Slack and Discord

    Take over there. Zendesk is coming soon.

  • Verified users

    Signed-in users show as verified contacts, so you know who asks.

  • Account questions

    Coming soon: API actions for a user's own account.

OneType

Can someone confirm the invoice for my team?

Sure, I've asked the team to join. They can see our conversation.

Launch readiness

Know it is ready before launch.

Export past tickets from your helpdesk as a CSV and run a ticket replay. The agent answers your real customers' questions and shows how many it covers, how many it would send to a person, and which gaps to fill.

  • Ticket replay

    Real past questions, answered by your agent before launch.

  • Readiness score

    Tests written from your own content score the agent.

  • Grouped gaps

    After launch, unanswered questions are grouped by meaning.

  • Answer each gap once

    Answer a group once, and the next user gets that answer.

Questions, answered.

What's in the sources you give it. OneType cannot read pages behind a login; account data through API actions is coming soon.

Keep exploring

Turn your docs into answers.

See how OneType answers from your documentation before you put it in front of users.

Start freeBrowse 134 templates