Answer visitors without leaving Slack.
When a visitor asks for a person, your team sees it in the Slack channel you pick, with a short summary. Take over with one button and reply in the thread; the visitor gets it in the chat on your site.
Read more- Handoffs in your channelEach handoff posts once, with the summary and what the visitor wants.
- Take over, resolve, hand backButtons on the card claim the chat or give it back to the AI.
- Reply in the threadYour reply reaches the visitor in the chat; their messages appear in the thread.
- Leads and ratings tooNew leads, contact requests and low ratings post to the channel.
#support
ML4
MessagesCanvas
Today
A visitor asked for a person
They asked about a plan for their team and want to talk to someone.
Page: /pricing
4 repliesLast reply today at 10:44 AM
BIS
Message #support
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Thread#support
A visitor asked for a person
4 replies
Visitor: Can I talk to someone about a plan for my team?
Stefan Pakić took over. Replies in this thread reach the visitor.
Hi, I'm Stefan. Happy to help. How many people are on your team?
Visitor: About 40. We'd like to start this month.
BIS
Reply…
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Also send to #support