Customers get answers, even while you sleep.

The agent answers visitors from your website, files, pasted text and Google Drive documents. Notion is coming soon. Each sentence carries the source it used, so customers can check the page behind a reply. It is told never to state a price, date or policy your content does not.

• Day and night

  The AI keeps answering every chat not handed to a person.

• Cited answers

  Each sentence carries the source it used.

• Their language

  For 11 languages the reply language is detected and enforced.

• Kept current

  Weekly or daily on Premium, hourly on Enterprise, by hand on Free.

A wrong answer costs more than no answer. Before the AI writes anything, OneType checks how well your content matches the question. If nothing matches well enough, the agent says so plainly instead of guessing, and does what you chose next.

• Escalate to human

  With handoff on, a second unanswered question in a row hands the chat over.

• Collect contact details

  A short form lets you follow up later.

• Or simply apologize

  The agent says it could not find it, in your own words.

• Not billed

  Replies that say the agent does not know are not billed.

Once you turn on handoff, visitors can ask for a person during your opening hours. The chat moves to the top of your inbox with a short summary, and Take over stops the AI. When nobody is online, visitors get a contact form, your team gets an email, and later replies reach visitors by email.

• AI summary

  What the visitor wants, what was tried and their mood.

• One-click takeover

  The AI stops answering until you hand the chat back.

• Email when offline

  Everyone who can reply is emailed when nobody is online.

• Slack and Discord

  Take over from Slack or Discord. Zendesk is coming soon.

OneType collects the questions your agent could not answer, or that visitors rated as wrong or outdated, and groups them by meaning. Answer a group once and it becomes a saved answer. Before launch, ticket replay shows what the agent covers today.

• Grouped by meaning

  Similar missed questions are collected into one group.

• Saved answers

  Answer a group once, and it is used from the next conversation.

• Fix this answer

  Correct any reply straight from the inbox.

• Ticket replay

  Your customers' past questions run through the agent before launch.