Help shoppers decide without waiting for your team.

Enter your store's address and choose which pages OneType reads. Every answer cites the page it came from, so shoppers can read your policy for themselves. Your site is read again every week or every day, depending on the size, so a changed shipping rate reaches the agent.

• Pages you choose

  Tag, category and pagination pages are flagged so you can skip them.

• Product sheets

  Upload a CSV and it becomes a table the agent can read.

• Cited answers

  Shoppers can open the page behind every answer.

• No invented fees

  It never states a price, fee, date or guarantee your pages lack.

Coming soon: built-in page tools, so the agent can open your size guide after the shopper agrees, scroll to the right table and highlight it, or fill your contact form. You will choose which pages it may open and which fields it may fill.

• Opens pages

  Opens the pages you allow, after the shopper agrees.

• Scroll and highlight

  Points the shopper to the right table on the page.

• Never card fields

  Password and card fields are refused, and it never checks out.

• Site actions (coming soon)

  Actions like add to cart, confirmed by the shopper.

A damaged parcel, a wrong size or a custom order needs a person. With handoff turned on, shoppers can ask for one during your opening hours, and your team gets the chat with a summary of what the shopper wants and their mood. If nobody is online, the shopper gets a contact form and your team is emailed.

• Ask for a person

  Shoppers can ask for a person during your opening hours.

• Summary and mood

  Your team sees what the shopper wants before replying.

• Photo attachments

  Shoppers can attach photos if you allow image attachments.

• Email follow-up

  Replies reach the shopper by email if they left their address.

Questions the agent could not answer are grouped by meaning, so you see that twenty shoppers asked about shipping to Switzerland, not twenty separate chats. Answer a group once and the agent knows it from the next conversation.

• Grouped questions

  Missed questions are grouped by meaning, not listed chat by chat.

• Answer once

  One answer covers the whole group from the next chat.

• Top topics

  Analytics show the topics shoppers ask about most.

• How chats end

  See how every conversation ended.