Start free

Answer visitor chats from Slack.

When a visitor needs a person, the handoff lands in your Slack channel with a short summary. Take it over and reply from the thread; your reply reaches the visitor in the chat.

Start freeBrowse 134 templates

In short

Slack

  • Handoffs in your channel.Each handoff posts once to the channel you pick, with a short summary.
  • One-click take over.Take over, Resolve and Hand back sit right on the card.
  • Reply from the thread.Your thread replies reach the visitor in the chat.
  • Leads too.New leads, contact requests and low ratings post there as well.

Handoffs

Every handoff, in the channel you pick.

When a visitor asks for a person, OneType posts one card to your Slack channel with what they asked, so the right teammate can step in.

  • Short summary

    Each card says what the visitor asked.

  • Take over

    One click and the chat is yours.

  • Hand back

    Give the chat back to the agent when you're done.

  • Resolve

    Close the chat right from the card.

Replies

Reply without leaving Slack.

Your replies in the thread reach the visitor in the website chat, and the visitor's new messages appear in the same thread.

  • Linked teammates

    Each teammate links their Slack account once.

  • One thread

    Visitor messages and your replies stay together.

  • Leads and ratings

    New leads, contact requests and low ratings (2 stars or less) post too.

Setup

Connected in three steps.

No code: connect from your agent and pick a channel.

  • Connect

    In your agent, open Integrations, choose Slack and allow OneType.

  • Pick a channel

    Choose where handoffs and leads go.

  • Turn on handoff

    Turn on human handoff and link your Slack account.

Questions, answered.

Teammates who have linked their Slack account to OneType.

Related

Answer visitors from Slack.

Create your agent, then connect Slack from its Integrations tab.

Start freeBrowse 134 templates

Slack is a trademark of its owner.