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Terms of Service

Last updated 24 October 2026

These terms are a contract between you and Divhunt GmbH, Chamerstrasse 172, 6300 Zug, Switzerland, UID CHE-297.885.332 ("Divhunt", "we", "us"). OneType is a product of Divhunt. Questions: admin@onetype.ai.

In short: OneType is for businesses, AI answers can be wrong, you pay in advance and can cancel any time, and we don't train AI on your content.

1. Who can use OneType

1.1 OneType is for businesses. You may use it only for a company, organisation or other professional activity ("you", the "Customer"), not as a consumer (not for private, personal use).

1.2 The person who accepts these terms confirms they may bind the Customer.

2. The service

2.1 OneType lets you create AI agents that answer your website visitors from content you provide or point us to (your website, files, Q&A). You can also put the chat on your site, hand conversations to your team and connect other tools.

2.2 AI answers can be wrong.

  • By default an agent answers only from your content, cites its sources and says when it doesn't know. It can still make mistakes.
  • Nobody at OneType reviews answers, and your team sees a conversation only if it reads it or takes it over.
  • Answers are not professional (legal, medical, financial) advice. Don't present them as binding.
  • You are responsible for the content you give your agents, for how they are set up, and for what you do with their answers.

2.3 Telling visitors it's an AI. The chat shows no separate AI notice. Your agent is instructed to say it is an AI when asked and never to claim to be a person; this is an instruction to the AI model, not a guarantee. It is your responsibility to make clear to your visitors that they are chatting with an AI where the law requires it, for example in the agent's name ("Ava · AI assistant") or its greeting.

2.4 When a visitor asks about the chat itself, the agent may say that it is an AI assistant powered by OneType and link to onetype.ai, on every plan.

2.5 We improve OneType all the time and may change features. We won't remove a core feature of a paid plan during a paid period without 30 days' notice.

3. Your account

3.1 Keep your passwords and API keys secret. You are responsible for what happens under your account and keys.

3.2 Tell us at admin@onetype.ai without delay if you think someone has accessed your account without permission.

4. Plans, credits and payment

4.1 Plans and prices are those shown in the app (app.onetype.ai/settings/billing) when you buy. Prices are in US dollars and exclude taxes; taxes are added at checkout where they apply. Payments are processed by Stripe.

4.2 Billing. Paid plans are billed in advance, monthly or yearly. On yearly plans, credits are added every month.

4.3 AI credits. On credit plans, one credit equals USD 0.001 of AI and search usage, at the list prices our AI and search providers charge. Unused monthly credits expire at the end of each monthly credit period. Extra credit packs ($25 for 5,000 credits) don't expire.

4.4 At zero credits your agents stop answering until your credits renew, you add a credit pack (on credit plans) or you upgrade. We notify you at 80% and 100% of your monthly credits.

4.5 Your own AI key. On Premium BYOK plans, your agents use your own AI provider key. You pay that provider directly under your own agreement with it. Each answer counts once toward your plan, whichever model you use.

4.6 Free plan. The Free plan has limited credits, features and usage (for example a daily limit), and we may change it.

4.7 Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period.

4.8 Price changes for existing subscriptions are announced by email at least 30 days in advance and apply from your next renewal after that.

4.9 Failed payments. If a payment fails, we email the workspace owner, and you can update your card in Settings → Billing. A workspace that has paid before keeps its plan for 7 days; if payment still hasn't succeeded by then, or if the first payment fails, the workspace moves to the Free plan until it does.

5. Cancellation and refunds

5.1 The workspace owner can cancel at any time in the app (Settings → Billing). Cancellation takes effect at the end of the period you have paid for, and you keep your plan until then.

5.2 We don't give refunds for fees already paid, including unused time, credits or add-ons, except where the law requires it.

5.3 When a paid plan ends, your workspace moves to the Free plan:

  • agents beyond the Free limit are paused, and deleted after 180 days (we remind you before);
  • knowledge pages beyond the Free limit are paused, and dropped after 30 days.

Upgrading again before then brings them back.

6. Your content and data

6.1 You keep all rights in your content: knowledge, conversations, contacts and settings. You let us do what's needed to run OneType for you: store your content, make it searchable, and send it to the AI and service providers on our sub-processors page.

6.2 We don't use your content to train AI models.

6.3 For personal data in your content, we act as your processor under our Data Processing Agreement, which is part of these terms.

6.4 You need a lawful basis for the content you add and for the data your visitors share, and you must tell your visitors how their data is used (for example in your privacy policy).

7. Acceptable use

You must not use OneType, or set up an agent, to:

  • break the law or infringe anyone's rights, including privacy and intellectual property;
  • carry out practices prohibited by the EU AI Act, or use an agent for a high-risk purpose listed in that Act (such as hiring decisions, credit scoring or access to essential services) without our written agreement;
  • present an agent as a human;
  • spread malware, phishing, spam, or content that is illegal, hateful, harassing or that sexualises minors;
  • collect payment card numbers, passwords, government ID numbers, health data or other sensitive data through an agent;
  • probe, overload or bypass the security of OneType or reach other customers' data;
  • resell OneType without our agreement.

If you connect tools that change data (orders, bookings, accounts), expose only actions your visitors are allowed to take. Anything in a public agent's knowledge can be shown to visitors, so don't add confidential material to it.

We may suspend an agent or account that breaks these rules. Where practical we tell you first and say what to fix. Report abuse to admin@onetype.ai.

8. The OneType badge

On the Free plan the chat shows a "Powered by OneType" badge, which must stay visible: if a page clearly hides it (for example with display: none), the chat doesn't start. Paid plans can hide the badge.

Launch discount. Premium plans, with AI credits or with your own AI key (BYOK), on monthly billing get 75% off the first 6 months of a workspace's first subscription while the OneType badge stays visible on your chat. If you remove the badge, we first email and notify you and give you 72 hours to put it back; if it is not back by then, the discount ends from your next invoice and you pay the regular price. Your service keeps working as normal, and the domain cannot receive this offer again.

9. Availability and support

We work to keep OneType available, but we don't promise a specific uptime. Support is by email at admin@onetype.ai.

10. Ending the contract

10.1 You can stop using OneType and delete your workspace at any time. A deleted workspace can be restored for 30 days; after that its data is deleted (invoices are kept as the law requires).

10.2 We may end the contract if you seriously breach these terms and don't fix it within 14 days of our notice, or immediately for serious misuse or unlawful use.

11. Liability

11.1 OneType is provided "as is". We don't promise that AI answers are accurate, complete or fit for a particular purpose.

11.2 Our total liability is limited to the fees you paid us in the 12 months before the event that caused the claim. We aren't liable for indirect or consequential loss, lost profits or lost data. These limits don't apply to gross negligence, intent, or where the law doesn't allow them.

11.3 If someone makes a claim against us because of your content or because you broke these terms, you cover our costs.

12. Changes to these terms

We may update these terms. We announce material changes at least 30 days in advance by email or in the app. If you keep using OneType after they take effect, you accept them; if you don't agree, you can cancel before then.

13. Law and courts

These terms are governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods. The courts of Zug, Switzerland, have exclusive jurisdiction.