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OneType vs Freshchat

Freshchat is Freshworks' chat and messaging product with an AI agent called Freddy. OneType is an AI agent for your website that answers from your own pages and shows the source. This page compares how each is priced and what each says it does, using only the companies' own pages, checked 25 October 2026.

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Updated 25 October 2026

TL;DR

In short

  • Free to start, one clear paid plan.Free comes with 50 AI credits a month. Premium starts at $39 a month ($29 billed yearly) and grows by credits; every size has the same features.
  • Answers with sources.The agent answers from your pages, files and Q&A, shows where each answer came from, and says so when it doesn't know. Those turns use no credits.
  • Looks like your site.134 chat templates, from a corner bubble to a full help page. Add it with one line of code.
  • A person when it matters.Your team takes over any chat from the inbox, Slack or Discord.
  • Your own AI key, coming soon.Premium with your own AI key is coming soon: use your Anthropic, OpenAI, Gemini, OpenRouter or Moonshot key and pay your provider directly.

Answers

Answers with sources.

OneType reads your website, files and Q&A, and every answer shows where it came from. If your content doesn't cover a question, it says so instead of guessing.

  • Sources on every answer

    Numbered citations point to the page or file.

  • Website, files and Q&A

    PDF, DOCX, TXT, MD and CSV, plus your own saved answers.

  • Kept up to date

    Re-read weekly or daily on Premium, by hand on Free.

  • No credits for "I don't know"

    Turns that decline or hand over use no credits.

Templates

Your chat, your style.

Pick one of 134 templates, from a corner bubble or sidebar to a hero chat or a full help page, then add your logo, name and greeting.

View all templates

  • Every layout

    Bubble, sidebar, full page, hero, FAQ and help center.

  • AI-ready prompts

    Copy a prompt into Claude Code, Cursor or another AI coding tool to place and restyle the chat.

  • Tiny and fast

    Under 3 KB to load; the chat loads when it is needed.

Human takeover

Step in when it matters.

You see conversations live and take over in one click, from the inbox, Slack or Discord.

  • One-click takeover

    A person joins and the AI steps back.

  • Handoff with context

    A short summary and what the visitor wants.

  • Notified where you work

    Email, the in-app bell, Slack or Discord.

  • Nobody online?

    The visitor leaves an email, it is saved to Contacts and you get a message.

For builders

Your AI, your tools.

Build and manage agents from your AI tools through MCP, and connect the REST API and webhooks. Your own AI key is coming soon.

  • MCP

    Claude, ChatGPT, Cursor and Claude Code can create and manage agents (Premium).

  • REST API and webhooks

    An OpenAPI description and signed webhooks (Premium).

  • Your own AI key

    Premium with your own AI key is coming soon, with five providers to choose from.

  • Keys stored encrypted

    Your provider key is sealed on our side.

OneType vs Freshchat at a glance.

OneType compared with Freshchat
OneTypeFreshchat
Free optionFree plan: 50 AI credits a month, 1 agent, no time limitFree plan: up to 10 agents
Paid plansPremium from $39 a month ($29 billed yearly) up to $899, sized by creditsGrowth $19 · Pro $49 · Enterprise $79 per agent a month, billed annually
How AI is countedAI credits (1 credit = $0.001 of AI and search use); declines and handoffs use none.Freddy AI Agent: paid plans include 500 sessions, then $49 per 100 sessions
TrialFree plan: 50 AI credits a month, 1 agent, no time limit14-day free trial of the Enterprise plan
What the AI learns fromEnter your website: OneType reads it and drafts the agent. No flows to build.URLs, files, solution articles and custom Q&As
HandoffFrom the inbox, Slack or DiscordChats can be handed to an agent with a single toggle

Freshchat's Free plan covers up to 10 agents; OneType's Free plan is 50 AI credits a month for one agent. Freshchat details from freshworks.com/live-chat-software/pricing and Freshworks support articles, checked 25 October 2026. Plans change, so freshworks.com is the source of truth.

Questions, answered.

Freshchat lists Free ($0, up to 10 agents), Growth $19, Pro $49 and Enterprise $79 per agent per month, billed annually; its AI agent adds $49 per 100 sessions after the 500 that paid plans include (freshworks.com, 25 October 2026). OneType has a Free plan with 50 AI credits a month; Premium starts at $39 a month with no per-seat price.

Answers with sources. A person when it matters.

Start free with 50 AI credits a month. Point OneType at your site and add one line of code.

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