Voiceflow is a different kind of product: it calls itself "The AI agent platform that helps CX teams own every customer interaction" (voiceflow.com, 25 October 2026), built for teams that design and run their own agents. OneType is a ready-made AI agent for your website that answers from your own pages and shows the source. They overlap only when you want an AI agent on a website, so this page compares what each company says on its own pages, checked 25 October 2026.
TL;DR
Answers
OneType reads your website, files and Q&A, and every answer shows where it came from. If your content doesn't cover a question, it says so instead of guessing.
Numbered citations point to the page or file.
PDF, DOCX, TXT, MD and CSV, plus your own saved answers.
Re-read weekly or daily on Premium, by hand on Free.
Turns that decline or hand over use no credits.
Templates
Pick one of 134 templates, from a corner bubble or sidebar to a hero chat or a full help page, then add your logo, name and greeting.
Bubble, sidebar, full page, hero, FAQ and help center.
Copy a prompt into Claude Code, Cursor or another AI coding tool to place and restyle the chat.
Under 3 KB to load; the chat loads when it is needed.
Human takeover
You see conversations live and take over in one click, from the inbox, Slack or Discord.
A person joins and the AI steps back.
A short summary and what the visitor wants.
Email, the in-app bell, Slack or Discord.
The visitor leaves an email, it is saved to Contacts and you get a message.
For builders
Build and manage agents from your AI tools through MCP, and connect the REST API and webhooks. Your own AI key is coming soon.
Claude, ChatGPT, Cursor and Claude Code can create and manage agents (Premium).
An OpenAPI description and signed webhooks (Premium).
Premium with your own AI key is coming soon, with five providers to choose from.
Your provider key is sealed on our side.
| OneType | Voiceflow | |
|---|---|---|
| Free option | Free plan: 50 AI credits a month, 1 agent, no time limit | Voiceflow lists a free trial, no credit card, for agencies and partners (voiceflow.com/pricing, 25 October 2026) |
| Paid plans | Premium from $39 a month ($29 billed yearly) up to $899, sized by credits | Voiceflow lists "Request pricing" for businesses (voiceflow.com/pricing, 25 October 2026) |
| How usage is counted | AI credits (1 credit = $0.001 of AI and search use); declines and handoffs use none. | Voiceflow lists credits for chat messages, model calls and voice minutes (www.voiceflow.com/docs/documentation/account-management/billing/credits-pricing-table, 25 October 2026) |
| What the AI learns from | Enter your website: OneType reads it and drafts the agent. No flows to build. | Voiceflow lists a knowledge base tool that searches your documents (www.voiceflow.com/docs/documentation/build/querying-the-knowledge-base, 25 October 2026) |
| Handoff to a person | From the inbox, Slack or Discord | Voiceflow lists handoff to Genesys, Ujet, Kustomer, Dixa and Zendesk (www.voiceflow.com/docs/documentation/build/steps/handoff, 25 October 2026) |
| Channels | Website chat widget and full-page chat; API on Premium; your team can reply from Slack or Discord on paid plans, once connected | Voiceflow lists voice and chat (voiceflow.com/pricing, 25 October 2026) |
| Sources shown to the visitor | Numbered source on every sentence that uses your content | Voiceflow lists an option to show the source URL with an answer (www.voiceflow.com/docs/documentation/build/querying-the-knowledge-base, 25 October 2026) |
Voiceflow details from its own pricing and product pages, checked 25 October 2026. Plans change, so voiceflow.com is the source of truth.
Start free with 50 AI credits a month. Point OneType at your site and add one line of code.
