Olark has made live chat since 2009 and now sells an AI website agent on top of it. OneType is an AI agent for your website that answers from your own pages and shows the source. This page compares price, seats and what each says it does, using only their own pages, checked 25 October 2026.
TL;DR
Answers
OneType reads your website, files and Q&A, and every answer shows where it came from. If your content doesn't cover a question, it says so instead of guessing.
Numbered citations point to the page or file.
PDF, DOCX, TXT, MD and CSV, plus your own saved answers.
Re-read weekly or daily on Premium, by hand on Free.
Turns that decline or hand over use no credits.
Templates
Pick one of 134 templates, from a corner bubble or sidebar to a hero chat or a full help page, then add your logo, name and greeting.
Bubble, sidebar, full page, hero, FAQ and help center.
Copy a prompt into Claude Code, Cursor or another AI coding tool to place and restyle the chat.
Under 3 KB to load; the chat loads when it is needed.
Human takeover
You see conversations live and take over in one click, from the inbox, Slack or Discord.
A person joins and the AI steps back.
A short summary and what the visitor wants.
Email, the in-app bell, Slack or Discord.
The visitor leaves an email, it is saved to Contacts and you get a message.
For builders
Build and manage agents from your AI tools through MCP, and connect the REST API and webhooks. Your own AI key is coming soon.
Claude, ChatGPT, Cursor and Claude Code can create and manage agents (Premium).
An OpenAPI description and signed webhooks (Premium).
Premium with your own AI key is coming soon, with five providers to choose from.
Your provider key is sealed on our side.
| OneType | Olark | |
|---|---|---|
| Free option | Free plan: 50 AI credits a month, 1 agent, no time limit | 14-day free trial of Live Chat; free AI preview |
| Paid plans | Premium from $39 a month ($29 billed yearly) up to $899, sized by credits | AI agent $400 a month billed annually; extra human agents +$29 each; Live Chat alone $29 per agent a month |
| How AI is counted | AI credits (1 credit = $0.001 of AI and search use); declines and handoffs use none. | Unlimited AI conversations, no overages, one human seat included |
| What the AI learns from | Enter your website: OneType reads it and drafts the agent. No flows to build. | Your live site plus uploaded documents and PDFs |
| Handoff to a person | From the inbox, Slack or Discord | Handoff to live chat inside the same conversation |
Olark details from its own pricing and product pages, checked 25 October 2026. Plans change, so olark.com is the source of truth.
Start free with 50 AI credits a month. Point OneType at your site and add one line of code.
