Answer members and visitors, even when everyone is a volunteer.

Clubs, charities and member groups get the same questions again and again: opening times, how to join, where to park, how to volunteer. OneType answers them from your own site, with the page each answer came from, and passes the rest to you.

In short

Clubs, charities and member groups

  • Answers from your own pages.Your agent reads your website and answers from what it says, with a source for each sentence.
  • Honest when unsure.When your pages don't cover a question, it says so instead of guessing, and offers a contact form or your team.
  • Nobody online? The visitor still hears back.Outside your opening hours, or with nobody online, visitors leave their details in a contact form and your team is emailed.
  • Looks like your site.OneType picks up your name, main color and icon while it reads your site, and you choose one of 134 chat templates.

Your own words

Answers from what you already wrote.

Enter your website address and choose the pages that matter, such as About, Join, Events, Volunteer and FAQ. The agent answers from them with a numbered source for each sentence. Add a PDF or Word document, or paste text. Example conversation on a sample site: "How do I become a member?" → an answer quoting the Join page, with its source. "Can I bring my dog to the open day?" → "I couldn't find that on this site. Want me to pass it to the team?"

  • Your pages

    About, membership, events and FAQ pages become the agent's knowledge.

  • Saved answers

    Send important wording, such as joining rules, word for word.

  • Kept up to date

    Your site is re-read on a schedule, so a changed event date reaches the agent. On Free, one click syncs it.

  • Only public pages are read.

OneType

Do you ship to Canada?

Yes, in 5 to 8 working days. The full rates are on the shipping page.

Shipping & delivery

Can I pay in instalments?

I couldn't find that on this site. Want me to pass it to the team?

When a person should answer

With handoff turned on (paid plans), a visitor can ask for a person during your opening hours and a volunteer takes over in one click; replies can come from Slack or Discord. With handoff off, or nobody online, the visitor gets a contact form and your team gets an email. Your later reply is emailed to them if they left their address.

    OneType

    Can someone confirm the invoice for my team?

    Sure, I've asked the team to join. They can see our conversation.

    Languages

    A question in another language gets an answer in that language from your existing pages (11 languages detected), with no translation work.

      See what your pages are missing

      Questions the agent could not answer are collected and grouped by meaning, most asked first. That is your list of what to write on the site next.

        Questions, answered.

        Yes. Free has 50 AI credits a month (up to 10 a day), 1 agent and the OneType badge, and you can use it on your live site.

        Start free. No card needed.