HelpCrunch counts the conversations its AI Agents handle each month; OneType's Free plan includes AI credits and one agent that answers from your pages and shows the source. This page compares plans and what each company says on its own pages, checked 28 October 2026.
TL;DR
Answers
OneType reads your website, files and Q&A, and every answer shows where it came from. If your content doesn't cover a question, it says so instead of guessing.
Numbered citations point to the page or file.
PDF, DOCX, TXT, MD and CSV, plus your own saved answers.
Re-read weekly or daily on Premium, by hand on Free.
Turns that decline or hand over use no credits.
Templates
Pick one of 134 templates, from a corner bubble or sidebar to a hero chat or a full help page, then add your logo, name and greeting.
Bubble, sidebar, full page, hero, FAQ and help center.
Copy a prompt into Claude Code, Cursor or another AI coding tool to place and restyle the chat.
Under 3 KB to load; the chat loads when it is needed.
Human takeover
You see conversations live and take over in one click, from the inbox, Slack or Discord.
A person joins and the AI steps back.
A short summary and what the visitor wants.
Email, the in-app bell, Slack or Discord.
The visitor leaves an email, it is saved to Contacts and you get a message.
For builders
Build and manage agents from your AI tools through MCP, and connect the REST API and webhooks. Your own AI key is on Premium.
Claude, ChatGPT, Cursor and Claude Code can create and manage agents (Premium).
An OpenAPI description and signed webhooks (Premium).
Premium with your own AI key, with five providers to choose from.
Your provider key is sealed on our side.
| OneType | HelpCrunch | |
|---|---|---|
| Free trial | Free plan: 50 AI credits a month, 1 agent, no time limit | HelpCrunch says it offers a free trial with no credit card required (helpcrunch.com, 28 October 2026) |
| Billing | Up to 25% off billed yearly | HelpCrunch offers monthly and annual billing, with annual billing saving 20% (helpcrunch.com/pricing.html, 28 October 2026) |
| How usage is counted | AI credits (1 credit = $0.001 of AI and search use); declines and handoffs use none. | HelpCrunch counts the conversations its AI Agents handle each month and lists a free monthly limit on plans starting from Pro (helpcrunch.com/pricing.html, 28 October 2026) |
| What the AI learns from | Enter your website: OneType reads it and drafts the agent. No flows to build. | HelpCrunch says its AI Agents are trained on data sources such as custom answers and knowledge base articles (helpcrunch.com/pricing.html, 28 October 2026) |
| Handoff to a person | From the inbox, Slack or Discord | HelpCrunch says its chatbot asks questions, tags the customer and routes the chat to the right assignee before the team joins (helpcrunch.com/chatbot.html, 28 October 2026) |
HelpCrunch details from helpcrunch.com, checked 28 October 2026. Plans change, so helpcrunch.com is the source of truth.
Start free with 50 AI credits a month. Point OneType at your site and add one line of code.
