Trengo lists its AI Agent (HelpMate) on its pricing page; OneType's Free plan includes AI credits and one agent that answers from your own pages and shows the source. This page compares plans and what each company says on its own pages, checked 28 October 2026.
TL;DR
Answers
OneType reads your website, files and Q&A, and every answer shows where it came from. If your content doesn't cover a question, it says so instead of guessing.
Numbered citations point to the page or file.
PDF, DOCX, TXT, MD and CSV, plus your own saved answers.
Re-read weekly or daily on Premium, by hand on Free.
Turns that decline or hand over use no credits.
Templates
Pick one of 134 templates, from a corner bubble or sidebar to a hero chat or a full help page, then add your logo, name and greeting.
Bubble, sidebar, full page, hero, FAQ and help center.
Copy a prompt into Claude Code, Cursor or another AI coding tool to place and restyle the chat.
Under 3 KB to load; the chat loads when it is needed.
Human takeover
You see conversations live and take over in one click, from the inbox, Slack or Discord.
A person joins and the AI steps back.
A short summary and what the visitor wants.
Email, the in-app bell, Slack or Discord.
The visitor leaves an email, it is saved to Contacts and you get a message.
For builders
Build and manage agents from your AI tools through MCP, and connect the REST API and webhooks. Your own AI key is on Premium.
Claude, ChatGPT, Cursor and Claude Code can create and manage agents (Premium).
An OpenAPI description and signed webhooks (Premium).
Premium with your own AI key, with five providers to choose from.
Your provider key is sealed on our side.
| OneType | Trengo AI Agent | |
|---|---|---|
| Paid plans | Premium from $39 a month ($29 billed yearly) up to $899, sized by credits | Trengo lists Boost at € 299 or € 349 a month and Pro at € 499 or € 599 a month, depending on its Monthly / Annually switch (trengo.com/pricing, 28 October 2026) |
| AI agent | AI runs on credits (1 credit = $0.001 of AI and search use); turns that decline or hand over use none. Free: 50 credits a month | Trengo lists an AI Agent (HelpMate) that suggests and sends responses automatically (trengo.com/pricing, 28 October 2026) |
| What the AI learns from | Enter your website: OneType reads it and drafts the agent. No flows to build. | Trengo says its AI Agent learns from your Help Centre, FAQs, product or service docs and any text resource (trengo.com/products/ai-automation/ai-agent, 28 October 2026) |
| Handoff to a person | From the inbox, Slack or Discord | Trengo says its AI Agent routes a conversation that needs a human to the right person with full context (trengo.com/products/ai-automation/ai-agent, 28 October 2026) |
Trengo details from trengo.com, checked 28 October 2026. Plans change, so trengo.com is the source of truth.
Start free with 50 AI credits a month. Point OneType at your site and add one line of code.
