In short
- Five file types.PDF, Word (.docx), Markdown, plain text and CSV, up to 25 MB per file on paid plans and 5 MB on Free.
- Structure is kept.Headings, lists and tables are kept, and PDF page numbers can show in sources.
- Paste text directly.Add a policy or a snippet as a text source, up to 200,000 characters.
- Clear reasons when it fails.A scanned or damaged file tells you why it could not be read.
Not everything your visitors ask about is on your website. Product manuals, return policies, price sheets and internal notes often live in documents. OneType lets you add them directly, so your agent can answer from them with the same citations as your web pages.
Upload your files
On the Knowledge page, add Files and drop them in or pick them from your computer. Each upload shows its own progress. OneType reads these types:
- PDF, with each page kept so sources can show the page number
- Word (.docx), with headings, lists and tables kept
- Markdown and plain text
- CSV, turned into a table the agent can read
A file can be up to 25 MB on paid plans and 5 MB on Free, and a PDF up to 2,000 pages.
Paste text instead
For a short policy, a list of opening hours or anything you would rather type, add a Text source. Give it a title and paste up to 200,000 characters. Headings and lists written in Markdown are kept, so answers can cite the right section. To change it later, edit the text and it syncs again.
Read carefully and safely
Every file is split into passages that follow its headings, so a source points to the right part of a long document. Each file is opened in an isolated, time-limited reader, and OneType checks that a file really is what its name says before reading it. A file that pretends to be a PDF is caught.
Text that gives the AI orders, or asks visitors for passwords or card numbers, is refused when you save it, and OneType names the line to remove.
How files count
Each file or text source counts as one page toward your plan's page total, and its size counts toward your plan's storage. Both are shared by all agents in your workspace. If a file would go over, OneType tells you before it is added and says how much room is left.
When a file cannot be read
You get a plain reason instead of a silent failure. The most common one is a scanned PDF: it holds pictures of pages, not text, so there is nothing for the agent to learn from. Other reasons are a damaged or password-protected file, or a file type OneType does not read.
Limits to know
OneType does not read text from images, so scanned PDFs and photos of documents need text recognition first. PowerPoint, Excel (.xlsx), old Word (.doc) and HTML files are not accepted. Files and pasted text share your plan's storage, counted across your workspace, so check it before uploading very large files. A file is not re-read on a schedule; upload a new version when it changes.